FAQ

WILDFLOWERS NAILS

FREQUENTLY ASKED QUESTIONS

 

SHOPPING

When will an item be back in stock?

If you see an item that you would like to buy and it is out of stock, BEFORE PLACING YOUR ORDER, please contact us at info@wildflowersnails.com. There is a chance we can restock our store, so you can buy the product after all! Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

Wow! How do I learn to use these products?

Wildflowers Nail Academy provide hands on classes across the country each year. Find out where Wildflowers will be by visiting our website www.wildflowers.academy

Instructions and videos are posted in the description area on some products. For more references, you may go to our Instagram page @wildflowernailshop, Lauren’s (the owner) Instagram page @wildflowersnails, the Wildflowers Nail Academy Facebook page to see photos and short demos or you may check out our Youtube channel: Wildflowers Nails. We will also be happy to answer questions about products at info@wildflowersnails.com before you order. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

What forms of payment do you accept?

Wildflowers accepts payment via Shopify or PayPal. Most major credit cards are accepted.

Why was my payment declined, I have the funds?

The most common reason your credit card company declines a transaction is because the billing address you provided in your order does not match the billing address on file with your credit card. Wildflowers does not keep credit card information, and does not hold customer funds when transactions are declined.

Can I make payments towards my order?

Wildflowers is not able to accept partial payments for orders.

Don’t forget we sell gift cards that are great for your holiday or birthday wish lists, and you can even use our gift cards as a savings tool when planning to make a larger purchase.

PayPal offers payment service options, but Wildflowers is not affiliated with these services and cannot answer questions about how they operate.

Can I shop at your brick and mortar location?

Wildflowers does not have a storefront retail store that can accept walk-in customers at this time, we do however have local “pop-up” shops from time to time – to find out more be sure to subscribe to our newsletter by clicking the link on the bottom of our home screen. We attend many tradeshows and teach classes across the country where we bring our products to sell. If you are attending an event and wish to know if Wildflowers products will be available for sale at that time, please contact info@wildflowersnails.com

Can I get a discount?

Wildflowers offers product credit, promotions and sale prices, but does not offer discounts. Wildflowers products are competitively priced for the nail professional to utilize the product in their salon for an additional cost to their clients.

If you are a product distributor, please contact us at info@wildflowersnails.com. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

I just missed a sale, can I still get the same pricing?

Wildflowers strategically schedules it sale timing and pricing. Unfortunately, if you cannot make your purchase in the allotted time frame, we cannot change our pricing.

Do you offer free shipping?

Yes, free standard shipping is an option for any order totally $99 or more shipped within the United States. Don’t forget shipping to a business address may at times lead to faster shipping times!

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MY ORDER

I forgot to include something in my order, what should I do?

The best thing to do is place a second order for the item(s) you forgot, and leave us a note that you have 2 orders processing. Yes, you are responsible for the shipping charges for this second order. But if Wildflowers can combine your orders before shipping, we will! If you receive your shipment in the mail and find more than one complete order in the box, contact info@wildflowersnails.com and we would be happy to provide you a product credit up to $7. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

Why do I have to pay for shipping again?

Wildflowers processes all orders individually and cannot guarantee that your orders will be combined. In the case that one order leaves our facility before the other is processed, the shipping services we utilize will charge us twice.

I received my item and don’t know how to use it; can I return it for a refund?

All sales are final. When making your purchase you agreed to the Terms & Conditions which state all sales are final. Wildflowers sells cosmetic products, and once a product leaves our facility it cannot be returned, the sale is final.

Don’t fret! Contact us at info@wildflowersnails.com and we would be happy to send you a tutorial or troubleshoot why something is not working like it did in one of our tutorials. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

We also provide hands on classes across the country each year. Find out where Wildflowers will be by visiting our website www.wildflowers.academy

Can I return an item I received and then realized I already have one in my Wildflowers collection? I didn’t open it.

All sales are final. When making your purchase you agreed to the Terms & Conditions which state all sales are final. Wildflowers sells cosmetic products, and once a product leaves our facility it cannot be returned, the sale is final.

I know a friend who would love to get a Wildflowers gift, I bet you do too!

Why does the glitter or pigment product I ordered not weigh 10g?

According to the FDA, cosmetic products in the United States must be sold by volume, and not weight.  That means, a 10g jar may actually hold 6 grams when you pour it out and weigh it, or it may actually hold 20 grams.  It all depends on the weight of the product.  This can also explain why the price of similar items can vary.

My order is missing as item, what do I do?

Notify info@wildflowersnails.com within 20 days of your purchase, and provide your order number, a picture of your packing slip, a picture of the outside of the box, and a picture of the contents you received. This is to determine if shipping damage may have caused the item to become missing. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

Requests made outside of 20 days from the date of purchase may be denied.

What do I do if I receive the wrong item(s)?

Notify info@wildflowersnails.com within 20 days of your purchase, and provide your order number, a picture of your packing slip, and a picture of the contents you received. Wildflowers will send you a prepaid shipping label via email to return the incorrect items, and refund or replace the correct items at no cost to you. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

Requests made outside of 20 days from the date of purchase may be denied.

I believe my item is defective, what do I do?

If you are unsure how to use our products, we are here to help. Please contact info@wildflowersnails.com and we will happily send you tutorials or troubleshoot why the product is not working the same way it does in the tutorial. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

All other concerns, please notify info@wildflowersnails.com within 20 days of your purchase, and provide your order number, a picture of your packing slip. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away. Wildflowers will need to examine the product for defects before providing a replacement product or product credit. Shipping charges will only be paid by Wildflowers if the product is determined by Wildflowers to be defective.

Requests made outside of 20 days from the date of purchase may be denied.

I received a delivery confirmation and my package is not here, what’s going on?

We have experienced with more than a few customers that certain shipping service providers will mark a delivery complete, but not leave the package. Most often this occurs on weekends or outside of business hours. We kindly ask our customers to wait 24 hours for their next mail delivery, or until Monday if it’s the weekend, and most of the time the package is delivered.

What do I do when I have waited, and I believe my package was misdelivered or stolen?

After 3 days and not more than 30 days of your package delivery estimate, notify info@wildflowersnails.com about your missing order, and be sure to provide your order number. We will be happy to provide you with the order information and explain the process of making a claim with the shipping service. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

The United States Postal Service requires you wait 15 days after the ship date to file an official claim for domestic shipping and 40 days for international shipping. It is up to you if you want to wait for the claim to be complete before placing another order.

Claims made outside of the shipping services timeframes may be denied by the shipping service.

 

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SHIPPING

How much does shipping cost?

All shipping rates will be calculated upon checkout. Before you place your order, if you continue to have questions, contact us at info@wildflowersnails.com. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

We are not the shipping provider and we cannot refund or guarantee shipping.

What shipping service do you utilize?

For orders in the United States, Wildflowers outsources shipping to the United State Postal Service and FedEx. Your order can be tracked using the link provided in an email sent to the email address you provide.  

**If you select a FedEx shipping option, your order should arrive faster if you ship to a business address. FedEx does not ship to PO Boxes. FedEx delivers Monday thru Friday only. Signatures are required on orders more than $300 **

For orders outside of the United States, Wildflowers outsources shipping to the United State Postal Service, or a shipping distribution service.

Ahh! Did someone send me a glitter bomb? What do I do if my shipment arrives damaged?

Immediately take photos of the box, both outside and inside content. You will need to keep the box, its content and the invoice/packing slip as evidence. Contact info@wildflowersnails.com and send us the pictures and we will make a claim with the shipping service provider. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

How long does it take to get my order?

Wildflowers orders usually process within 24-48 business hours. Orders are processed during normal business hour Monday thru Friday 9am-4pm EST, excluding holidays. Orders placed outside of business hours, on the weekend, or on a holiday will not begin processing until normal business hours resume.

Shipping times vary based on your shipping selection and location. The estimated USPS shipping usually takes 2-3 days after we ship it to arrive at your destination based on how far away you are located from SW Florida. The shipping may say 2 days when you check out, although USPS states it may take 7-10 business days to arrive at your location per their shipping policy located on their website under the Priority mail category.

International shipping can take up to 40 days.

Wildflowers utilizes shipping service provides and cannot refund or guarantee shipping delivery times.

I placed my overnight order at 9am on Friday, why didn’t my item arrive on Monday?

Wildflowers orders usually process between 24-48 business hours. Orders are processed during normal business hour Monday thru Friday 9am-4pm EST, excluding holidays. Orders placed outside of Wildflowers business hours, on the weekend, or on a holiday will not begin processing until normal Wildflowers business hours resume.

If you place an order using OVERNIGHT shipping and overnight service is not available where you live, we will contact you using the information provided in your order (phone number and email address) to let you know.  We will hold you order up to 24 hours and then ship your order using the next available FedEx service. Wildflowers cannot provide shipping refunds or guarantees.

Can I pickup my order at Wildflowers?

Pickup requests must be scheduled with Wildflowers during normal business hour Monday thru Friday 9am-4pm EST, excluding holidays. Contact us at info@wildflowersnails.com to schedule a pickup time. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away. Shipping fees cannot be refunded, and a product credit will be provided after pickup is complete.

If you fail to pick up your order at the scheduled time, your order will be shipped.

I received a notice of customs due, why do I have to pay more?

When making your purchase you agreed to the Terms & Conditions which state the buyer is responsible for any customs or duty taxes that their country may charge to receive a package. If you refuse to pay, and your product is returned, you forfeit your product and you will not receive a product credit or refund.

Why does my international order say it was delivered to Folcroft, Pennsylvania?

Wildflowers utilizes a shipping service that provides international shipping from a hub located in Folcroft, Pennsylvania. You should have received an email with a tracking number link that starts with http://tracking.webinterpret.com/parcel.......

This link should provide your international shipment tracking!

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NAIL ART

Where do you get your practice nail tips?

Search for Full Coverage Tips on Amazon or eBay.

Where tool do you use to hold practice nail tips?

The Wildflowers silicone tool with poster tack on the end, or 3M hooks.

What do you use to clean your brushes?

Monomer when you are working with wet products. Alcohol when you are working with glitter or chrome.

What do you use to disinfect your stamper?

Alcohol, do not use Acetone! You can clean the stamping design off with a lint roller.

I want to work for Wildflowers – How do I go about that?

We are building our team!  If you are interested in joining us at Wildflowers click on “Join Team Wildflowers” from the top menu.

MSDS

GLITTERS (CLICK HERE)

GLOW POWDER (CLICK HERE)

CHROME and PIGMENT POWDERS (CLICK HERE)

POP-UP GEL (CLICK HERE)

ART PAINTS AND BUTTER PAINTS (CLICK HERE)

STAMPING GEL (CLICK HERE)

TACK FREE TOPCOAT AND GELS (CLICK HERE)

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